We’re sorry you’re experiencing issues during checkout. Please contact our Customer Service team, and we’ll work quickly to resolve the problem for you.

Yes, your payment is processed immediately. You may see an initial authorization on your account, which will then appear as a confirmed charge on your statement once the payment is accepted.

If you entered an incorrect address and your order hasn’t shipped yet, please email us as soon as possible — we’ll be happy to update it for you. However, if the item has already been shipped, we unfortunately can’t resend it to a new address. To avoid any issues, please double-check your shipping details before completing your order.

Yes, we do! You can request a completely custom design or ask us to modify any existing designs available in our shop. Whether it’s adjusting the font, quote, image, or layout — we’re happy to make it your own. You can also provide your own design, and we’ll print and ship it exactly to your specifications.

If your item arrives damaged or defective, simply send us a photo of the issue along with your order number. If the item is faulty or deteriorates after the first wash, we’ll gladly send you a replacement at no extra cost. There’s no need to return the original item — just a clear picture will do.